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Account verification
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What do I need to verify to withdraw funds?
How can we help?
Choose a category to find the help you need.
General
What’s new at BET99?
Does BET99 have a mobile app?
Where should I be located to play at BET99?
Account
How can I update My Account information on BET99?
Do I need to create a new account on the renewed BET99 website and apps?
Can I change my personal details?
Responsible Gambling
Can I pause my account?
Can I set up limits on my account?
Is there an age limit?
Deposits & Withdrawals
What payment methods does BET99 offer?
How long does it take to deposit?
Can I cancel My Withdrawal?
Technical Support
Why am I prompted to review my personal details after logging into the new website?
What is GeoComply?
Is my privacy protected when using GeoComply?
Verification
What are PEPs and Sanctions, and why are they important for ID verification?
BET99 Account Verification
How long does it take for my identity to be verified and my account to be approved?
Promotions & Bonuses
What other promotions can I access?
What Welcome Offers do you have?
Need more help and support?
Esports
What are the most popular eSports games?
What types of eSports does BET99 offer?
How does eSports betting work and what should I know to get started?
If you can’t find an answer to your question above, feel free to reach out at
[email protected]
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