Follow these steps to complete your verification.
- Login to your BET99 account.
- Click on the Cash & Bonus right beside the “Deposit” button.
- Click on ‘Wallet'.
- In the pop-up window, click on “Withdraw” and then “Verify Now”.
- If you are not yet verified, you will see a 'Verify Now' button on the Withdraw page. Click on the button to initiate KYC verification. You may be prompted to submit ID and a selfie.
- Acceptable identity documents include a Driver's License, Provincial ID Card (excluding Health Card), Passport, and Permanent Resident Card.
- To ensure the best chance of passing the document verification check, follow these pointers:
- Use the "Auto-Capture" feature as it provides real-time feedback on photo quality and validity. This feature will automatically snap a photo of your ID once the quality is good enough to run the check.
- Place your ID on a flat surface. Do not hold your ID card with your fingers. This will ensure all four corners are visible and captured in the photo area.
- Ensure the background is black, white, or a different colour than your ID card. This will ensure the best contrast which may aid in the electronic scan of your ID card.
- Take the photo from a bird-eye view and ensure the text is clearly visible and readable. Please ensure there is no blur, glare, shadows, or obstructions.
- If you experience any troubles with this process, don't hesitate to contact our customer support team.