If you are not yet verified, you will see a 'Verify Now' button on the Withdraw page. Click on the button to initiate KYC verification. You may be prompted to submit ID and a selfie.
Acceptable identity documents include a Driver's License, Provincial ID Card (excluding Health Card), Passport, and Permanent Resident Card.
To ensure the best chance of passing the document verification check, follow these pointers:
Use the "Auto-Capture" feature as it provides real-time feedback on photo quality and validity. This feature will automatically snap a photo of your ID once the quality is good enough to run the check.
Place your ID on a flat surface. Do not hold your ID card with your fingers. This will ensure all four corners are visible and captured in the photo area.
Ensure the background is black, white, or a different colour than your ID card. This will ensure the best contrast which may aid in the electronic scan of your ID card.
Take the photo from a bird-eye view and ensure the text is clearly visible and readable. Please ensure there is no blur, glare, shadows, or obstructions.
If you experience any troubles with this process, don't hesitate to contact our customer support team.